Shipping policy

At Black Pearl of Queens, every piece of jewelry is handcrafted with care and shipped securely to ensure it reaches you in perfect condition. Please review our shipping details below.

Processing Time

  • All made-to-order jewelry requires a production time of 7–10 business days, depending on design complexity.

  • Ready-to-ship items are processed within 2–3 business days.

  • Once your order is complete, you’ll receive an email confirmation with tracking information.

Shipping Methods & Delivery

We partner with trusted carriers to ensure safe and timely delivery.

  • Domestic (U.S.) Shipping: Standard shipping takes 3–7 business days once dispatched.

  • Express Shipping: Available at checkout for faster delivery (1–3 business days).

  • International Shipping: We ship worldwide. Delivery times vary by country and may take 7–21 business days depending on customs.

Shipping Costs

  • Standard U.S. shipping is free on all orders over $250.

  • Orders under $250 will have a flat rate of $12.95.

  • International shipping costs are calculated at checkout based on location.

Customs & Duties (International Orders)

Please note that international customers are responsible for any applicable customs fees, import duties, or taxes. These are not included in the purchase price or shipping cost.

Lost or Damaged Packages

We take every precaution to package your jewelry securely. However, if your package is lost or arrives damaged:

  • Please contact us at info@blackpearlofqueens.com within 7 days of delivery.

  • We will work directly with the carrier to resolve the issue and ensure you are taken care of.

Order Tracking

All orders include a tracking number. You’ll receive an email with tracking details once your order has shipped.

Questions?

If you have any questions about shipping times, delivery options, or custom requests, reach out to us at support@blackpearlofqueens.com. We’re here to help.

✨ Your jewelry is more than an accessory — it’s a modern heirloom. We take pride in ensuring it arrives beautifully and securely, ready to be worn and cherished.