FREQUENTLY ASKED QUESTIONS
Frequently Asked
Questions
Got questions? We’ve got answers! Browse our FAQs to find information on orders, shipping, returns, jewelry care, and more. If you need further assistance, feel free to contact our team.
Orders & Shipping
How can I place an order?
Add your favorite pieces to cart and check out securely. You’ll receive an order confirmation by email.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times vary by destination and local customs processing.
How long does shipping take?
U.S. Standard: 3–7 business days after dispatch. U.S. Express: 1–3 business days. International: 7–21 business days depending on customs.
Can I track my order?
Absolutely—once your order ships, we email you a tracking link.
Returns & Exchanges
What is your return policy?
Eligible items may be returned within 14 days of delivery in original condition. Custom or engraved pieces are final sale.
How do I initiate a return or exchange?
Email support@blackpearlofqueens.com with your order number. Our team will guide you through the process step-by-step.
Jewelry Care
How do I take care of my jewelry?
Store pieces separately, avoid harsh chemicals, and clean gently with a soft cloth. For diamonds, use warm water and mild soap.
Is your jewelry hypoallergenic?
Yes—our pieces are crafted from nickel-free precious metals suitable for sensitive skin to prevent irritation.
Customization & Sizing
Do you offer custom jewelry?
Yes—contact us for bespoke designs, engraving, or special sizing. We’ll bring your idea to life.
How do I find my ring size?
Use our detailed online ring size guide or visit a jeweler to measure your finger accurately for the best fit.
